At Sona Meta Chem Private Limited, we manufacture and supply specialty chemicals to customers in India and international markets. As our business operates on a Business-to-Business (B2B) model, all shipments are processed based on confirmed purchase orders and mutually agreed commercial terms.
1. Order Processing
Orders are processed only after:
- Confirmation of the purchase order.
- Mutual agreement on commercial terms.
- Completion of applicable documentation and payment requirements, where applicable.
Production and dispatch timelines may vary depending on product availability, order quantity, and manufacturing schedules.
2. Delivery Schedule
Estimated delivery timelines are communicated to customers at the time of order confirmation. While we strive to dispatch products within the agreed timeframe, delivery schedules may be affected by factors beyond our control, including transportation delays, customs clearance, weather conditions, or other unforeseen circumstances.
3. Shipping Methods
Products are shipped through reliable logistics and freight partners selected based on the destination, shipment size, and customer requirements.
Shipping arrangements, freight terms, and Incoterms shall be mutually agreed upon before dispatch.
4. International Shipments
For export orders, customers are responsible for complying with the import regulations, customs requirements, duties, taxes, and other legal obligations applicable in their respective countries unless otherwise agreed in writing.
5. Inspection Upon Delivery
Customers are requested to inspect all shipments immediately upon delivery. Any damage, shortages, or discrepancies should be reported to us in writing within a reasonable period after receipt of the goods.
6. Delivery Delays
While we make every effort to ensure timely delivery, Sona Meta Chem Private Limited shall not be held liable for delays caused by events beyond our reasonable control, including transportation disruptions, natural disasters, government restrictions, or force majeure events.
7. Contact Us
For any questions regarding shipping, delivery schedules, or order status, please contact us:
Sona Meta Chem Private Limited
Registered Office: Pondicherry, India
Email: sonameta@gmail.com